Herron Todd White



We are committed to resolving any complaint you may have. Complaints can be received in writing, via email, or by phone and must be directed to us via our contact details in the first instance.

If you believe that we have not fulfilled our obligations under the Privacy Act or you do not agree with a decision that we have made in relation to accessing or updating your Personal Information, you can make a complaint to us: 

Once we have received your complaint we will be in contact with you regarding your complaint and will let you know who will be assisting you, their contact details and the expected resolution date of your issue within 48 hours. If the issue is more complicated, then we may need additional information from you to resolve the complaint. We will keep you updated as to the progress of the complaint.

If, after making a complaint directly to us, you are unhappy with our response, please direct your concerns to the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner

GPO Box 5218

Sydney NSW 1042

Phone: 1300 363 992

email: enquiries@oaic.gov.au

Website: www.oaic.gov.au



Contact us via our website

In writing at:

Chief Executive Officer

Herron Todd White Australia

PO Box 61

Chermside South QLD 4032


By email at: 



By phone at: 

07 33194400