HOW TO MAKE A COMPLAINT
We are committed to resolving any complaint you may have. Complaints can be received in writing, via email, or by phone and must be directed to us via our contact details in the first instance.
If you believe that we have not fulfilled our obligations under the Privacy Act or you do not agree with a decision that we have made in relation to accessing or updating your Personal Information, you can make a complaint to us:
Once we have received your complaint we will be in contact with you regarding your complaint and will let you know who will be assisting you, their contact details and the expected resolution date of your issue within 48 hours. If the issue is more complicated, then we may need additional information from you to resolve the complaint. We will keep you updated as to the progress of the complaint.
If, after making a complaint directly to us, you are unhappy with our response, please direct your concerns to the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 1042
Phone: 1300 363 992
email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
CONTACT DETAILS
Contact us via our website
In writing at:
Chief Executive Officer
Herron Todd White Australia
PO Box 61
Chermside South QLD 4032
By email at:
nationaloffice@htw.com.au
By phone at:
07 33194400
