Complaints & Compliments
The Herron Todd White complaints process explains how to raise a concern and how the business will respond.
How to make a complaint
At Herron Todd White, we are committed to delivering the highest standards of service and welcome your feedback. Whether you would like to raise a concern, make a complaint or recognise a positive experience, we're here to listen.
How to Provide Feedback
You can share your feedback or lodge a complaint by phone, email, online or in writing using the contact details below.
What Happens Next?
If you submit a complaint, we aim to acknowledge it within 48 hours, provide the contact details of the person managing your enquiry and advise an expected resolution timeframe.
Some matters may require further investigation or additional information. We will keep you informed throughout the process and work towards a timely and fair resolution.
Contact Us
Online: Contact Herron Todd White
Email: enquiries@htw.com.au
Phone: 1300 880 489
Post: Chief Executive Officer, Herron Todd White Australia, PO Box 61, Chermside South QLD 4032.
Not Satisfied With Our Response?
If your complaint relates to privacy and you are not satisfied with how we have handled your concerns, you can contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: oaic.gov.au