Complaints
The Herron Todd White complaints process explains how to raise a concern and how the business will respond.
How to make a complaint
We are committed to resolving complaints. Complaints can be received in writing, by email or by phone and should first be directed to HTW using the contact details below.
Once received, we will contact you within 48 hours to identify the person assisting you, provide their contact details and advise the expected resolution date. More complex matters may require additional information. We will keep you updated on progress.
If you remain unhappy with our response, you may contact the Office of the Australian Information Commissioner at GPO Box 5218, Sydney NSW 1042, phone 1300 363 992, email enquiries@oaic.gov.au, or oaic.gov.au.
Contact details
Contact us through the HTW contact page.
Write to the Chief Executive Officer, Herron Todd White Australia, PO Box 61, Chermside South QLD 4032.
Email enquiries@htw.com.au or phone 1300 880 489.